Call Immediately — Don't Wait
The single most important advice for water damage is to call a professional restoration company immediately — not after you have cleaned up, not after you have called your insurance company, not the next morning. Most reputable restoration companies offer 24/7 emergency response. Every hour of delay allows water to spread further, absorption to increase, and mold to get closer to establishing.
What to Do While Waiting for Them to Arrive
- Turn off the water source if possible
- Turn off electricity in affected areas if it is safe to access the panel
- Take photos and video of all visible damage
- Remove furniture and valuables from the affected area if safe to do so
- Place towels or buckets to contain ongoing water spread
- Do not use a vacuum cleaner, hair dryer, or home appliances in standing water
Should You Call Insurance First or Restoration First?
Call the restoration company first and call insurance simultaneously or immediately after. A restoration company can begin emergency extraction and drying — work that must happen within hours — while you contact insurance. Most insurance companies do not need to pre-approve emergency mitigation; they expect it to begin immediately. Document everything from the first hour forward for your insurance claim.
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WaterDamageSource is an educational resource. Always consult a licensed professional for guidance specific to your situation.