What Restoration Companies Do
A full-service water damage restoration company provides: 24/7 emergency response, water extraction and removal, structural drying using industrial equipment, moisture monitoring and documentation, demolition of unsalvageable materials, mold prevention treatments, and coordination with insurance adjusters. Many also provide reconstruction services to rebuild after damage.
Certifications to Look For
The IICRC (Institute of Inspection, Cleaning, and Restoration Certification) is the primary credentialing body for the restoration industry. Look for technicians with WRT (Water Restoration Technician), ASD (Applied Structural Drying), and AMRT (Applied Microbial Remediation Technician) certifications. These demonstrate training in the technical standards for proper restoration.
National Chains vs. Local Companies
Large national franchises like SERVPRO and ServiceMaster have significant brand recognition and standardized training programs. Local independent companies often provide more personalized service, comparable or lower pricing, and similar or equivalent IICRC certifications. The quality of work depends more on the individual crew and their training than on the brand name.
Red Flags When Choosing a Restoration Company
Be cautious of companies that: cannot provide a written itemized scope of work before starting, pressure you to sign authorization forms before your insurance adjuster has assessed, lack verifiable state licensing, cannot provide proof of insurance and IICRC certification, or arrive unsolicited at your property after a disaster.
Frequently Asked Questions
Do I need to call my insurance before calling a restoration company?
You can call a restoration company first for emergency response — stopping damage from worsening is important. However, notify your insurance company as soon as possible and before authorizing any significant work beyond emergency extraction. Document all damage before work begins.
What is the difference between restoration and reconstruction?
Restoration refers to the mitigation phase: extraction, drying, demolition of damaged materials, and mold prevention. Reconstruction is the rebuild phase: new drywall, flooring, paint, and fixtures. Some companies handle both. Others focus on mitigation and refer reconstruction to general contractors.
How quickly should a restoration company respond?
For water damage, response within 2 to 4 hours is ideal. Most reputable companies offer 24/7 emergency response. The first 24 hours are critical for limiting damage and preventing mold. Extended response times correlate with higher total restoration costs.
Find Restoration Help in Your City
WaterDamageSource is an educational resource. Always consult a licensed restoration professional for guidance specific to your situation.