How ServiceMaster Restore Works
ServiceMaster Restore is a franchise brand operated by individual franchise owners across the US and Canada. Each franchise is independently owned and operated under the ServiceMaster system's standards and training programs. The quality and capabilities of individual franchises vary by owner, crew, market size, and investment in equipment and training.
Services Provided
ServiceMaster Restore franchises typically offer: water damage extraction and drying, mold remediation, fire and smoke damage restoration, and contents cleaning and pack-out services. Franchise capabilities vary -- not every location has the same equipment inventory or specialization depth. Verify the specific location's capacity for your job type.
Training and Certification
ServiceMaster has internal training programs and requires franchisees to pursue industry certifications. Look for IICRC certifications at the technician level: WRT (Water Restoration Technician) for water jobs and AMRT (Applied Microbial Remediation Technician) for mold. Ask for certification cards from the technicians who will actually be doing your work.
Pricing and Insurance
ServiceMaster franchises use Xactimate estimating software for insurance-funded work, which is standard across the industry. For insurance claims, pricing is substantially determined by insurance carrier allowable rates. For direct-pay jobs, get a written itemized quote before authorizing work.
How to Evaluate Your Local Franchise
Research the specific local franchise rather than assuming the national brand quality applies. Check Google reviews for the past 12 months, verify state licensing, confirm IICRC certifications, and get a written scope of work. A poor local franchise should not be selected just because of brand name recognition.
Frequently Asked Questions
Is ServiceMaster Restore a good company?
ServiceMaster Restore as a system has established training and certification standards. Individual franchise quality varies significantly. Research your local franchise specifically through reviews, licensing verification, and certification checks.
Does ServiceMaster do mold remediation?
Most ServiceMaster Restore franchises offer mold remediation services. Verify that the technicians who will perform remediation hold AMRT (Applied Microbial Remediation Technician) IICRC certification. For significant mold jobs, also consider hiring an independent industrial hygienist for post-remediation clearance testing.
How is ServiceMaster Restore different from ServiceMaster Clean?
ServiceMaster Restore focuses on disaster restoration services (water, fire, mold). ServiceMaster Clean focuses on residential and commercial cleaning services. They operate under the same parent company but are separate franchise brands with different service focuses.
Find Restoration Help in Your Area
WaterDamageSource is an educational resource. Always consult a licensed restoration professional and review your specific insurance policy for coverage details.